Frequently Asked Questions
Everything you need to know about purchasing and caring for your fine art collection.
How do you ensure the safety of artwork during shipping?
We use professional-grade, acid-free packaging materials and custom-built reinforced crates for larger pieces. Each shipment is fully insured and tracked to ensure your artwork arrives in pristine condition.
Are the artworks accompanied by a Certificate of Authenticity?
Yes, every original piece and limited edition print purchased through Chelmer Fine Art comes with a signed Certificate of Authenticity to verify its provenance and value.
What is your return policy for original art?
We offer a 14-day 'Love it or Return it' guarantee. If the piece does not suit your space, you can return it in its original packaging for a full refund, excluding return shipping costs.
Do you offer bespoke framing services?
Most of our artworks are available with custom framing options. You can select your preferred frame style on the product page, or contact our consultants for a personalized recommendation.
How should I care for and display my new artwork?
To preserve the longevity of your art, we recommend hanging it away from direct sunlight and areas of high humidity. Use a soft, dry microfiber cloth for occasional dusting of the frame or glass.
Do you ship internationally?
Yes, we ship our collection worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.